FAQ's


There’s nothing quite like receiving a surprise gift in the post. Here at Thanks I Love It, we are committed to ensuring your specially curated gift arrives in a safe and timely manner.

Can I order a gift box to be sent directly to someone else?

Yes of course. Thanks I Love It gift boxes are designed to be sent as gifts and we can deliver directly to the person of your choice. There will be no receipt or order confirmation sent with the gift set, this is all emailed directly to you, the sender. All of our gift sets come with the option to add a greetings card, which we can personalise with your own message, just let us know what you’d like it to say! Thanks I Love It gift boxes don’t just have to be gifts for other people – why not treat yourself?

Does the price include the packaging?

Yes, each Thanks I Love It gift set is delivered nestled in our beautifully-designed packaging. All Thanks I Love It gifts come in a gorgeous grey box, laid in grey zig-zag shred and wrapped in soft pink tissue paper, and each set is then wrapped in its own signature band. Included with each set are two postcards - one details the handpicked gifts and one gives the receiver the opportunity to say ‘Thanks I love it’ with a selfie, and the opportunity to win another box! You can choose to personalise the gift with a handwritten card.

How long will it take for my gift box to be sent?

We aim to process orders within 2 working days and shipping takes between 2-4 working days. If you're in a pinch (and needed your gift, like, yesterday), email hello@thanksiloveit.co.uk, and we'll see what we can do.

How will I know that my order has been received?

Once your order has been received, we’ll send you out a confirmation email. If this doesn’t arrive, please email us at hello@thanksiloveit.co.uk – although you may want to check your junk folder first, in case we’ve been sent to the wrong place!

What if I need my gift box to arrive on a specific date?

We appreciate the importance of gifts arriving on a certain date so let us know in the notes section when placing your order and we will do our best to accommodate the request. We can also add a “No peeking until…” message on the outside of the box so just let us know the date and we can do the rest!

Is delivery included?

Delivery is an additional £3 flat rate or £6.95 for next day delivery.

Do you ship internationally?

We can ship internationally on request. Drop us a line at hello@thanksiloveit.co.uk to discuss your requirements and we will review the best shipping options for your destination.

Do you offer custom gift boxes?

Yes, whatever the occasion we would love to help you create the perfect gift box so drop us a line at hello@thanksiloveit.co.uk and we can discuss the details.

Can I change the contents of a Thanks I Love It gift box?

Currently we do not provide the option to change or customise the contents of our pre-curated gift boxes. If you require a special gift box for a specific occasion we can work with you to design a unique gift box, so drop us a line at hello@thanksiloveit.co.uk to discuss your requirements.

Do you offer corporate gift boxes?

Yes, whether it’s a unique box to reward your employees or a cool gift for your clients we would love to work closely with any business to create the perfect gift box. Drop us a line at hello@thanksiloveit.co.uk and we can discuss the details.

What if I want to order more than one Thanks I Love It gift?

To order two or more boxes to different delivery addresses, you'll need place these as separate orders.

What’s inside a Thanks I Love It gift box?

No surprises here! Because we take great care in curating each Thanks I Love It gift box, we ship exactly what you see on each product page.

Can I see the list of ingredients in the products before purchasing?

Of course! Just email hello@thanksiloveit.co.uk with the box or boxes you're interested in and we'll send a full list of ingredients.

Do the gift boxes ever change?

They sure do! We’re constantly innovating and updating our product portfolio to refresh existing boxes, and we're always coming up with new box ideas.

What is the size of each box?

Each Thanks I Love It gift box measures 32.2 x 22.9 x 9.7cm

What’s your returns policy?

We hope that you and / or your recipient loves their Thanks I Love It gift box. However if you are unhappy with your purchase, please email hello@thanksiloveit.co.uk within 7 days of receiving the gift set and we will do our best to rectify the situation.

If you would like to return your Thanks I Love It gift box, you must do so with all individual gift items in their original unused condition and in the original packaging, within 28 days of delivery.

If you do wish to return a Thanks I Love It gift box it is your responsibility to use a secure postage method and so for your own piece of mind we recommend that you obtain proof of postage or use a signed for service. You will be required to pay the return postage costs.

All returned gift boxes will be refunded as soon as we receive the returned parcel, minus the original delivery costs. If you cancel your order before it has been dispatched we will refund the original delivery costs.

For our returns address and for any additional information please email us at hello@thanksiloveit.co.uk

Got another question?

We'd love to chat. Drop us a line at hello@thanksiloveit.co.uk